Refund Policy

Last Updated: February 27, 2026

1. Overview

At SellStein Demo, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy explains our policies regarding returns, exchanges, and refunds for all products purchased through our store.

2. Return Eligibility

2.1 Standard Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging to qualify for a return.

2.2 Eligible Items

The following items are eligible for return:

Unopened products in original packaging

Defective or damaged items

Items that do not match the product description

Wrong items shipped due to our error

2.3 Non-Returnable Items

The following items cannot be returned:

Products opened, used, or without original packaging

Items marked as "final sale" or "non-returnable" at time of purchase

Products damaged due to misuse or improper care

Customized or personalized items

Items returned after 30 days from delivery date

3. Defective or Damaged Products

3.1 Reporting Issues

If you receive a defective or damaged product, please contact us within 7 days of delivery at support@sellstein-demo.com with:

Your order number

Photos of the damaged or defective item

A description of the issue

3.2 Resolution

For defective or damaged products, we will:

Provide a full refund, or

Send a replacement product at no additional cost, or

Offer store credit for the full purchase amount

We will cover return shipping costs for defective or damaged items.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact our customer service team at support@sellstein-demo.com 2. Provide your order number and reason for return 3. Wait for return authorization and instructions 4. Ship the item back within 14 days of receiving authorization

Do not ship items back without prior authorization. Unauthorized returns may not be processed.

4.2 Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong item

We recommend using a trackable shipping method

SellStein Demo is not responsible for items lost or damaged during return shipping

Retain your shipping receipt until your refund is processed

4.3 Packaging Requirements

Items must be returned:

In original packaging when possible

Securely packaged to prevent damage during transit

With all accessories, manuals, and documentation included

In unused, resalable condition

5. Refund Processing

5.1 Inspection Period

Once we receive your returned item, we will inspect it within 3-5 business days and notify you of the approval or rejection of your refund.

5.2 Refund Timeline

If your return is approved:

Refunds will be processed to your original payment method within 5-10 business days

Credit card refunds may take an additional 3-5 business days to appear on your statement, depending on your card issuer

You will receive an email confirmation when your refund has been processed

5.3 Refund Amount

Approved refunds include:

The full product purchase price

Original shipping costs (if the return is due to our error)

Refunds do not include:

Return shipping costs (unless the return is due to our error)

Original shipping costs (for customer-initiated returns)

5.4 Partial Refunds

Partial refunds may be granted in the following situations:

Items showing obvious signs of use

Items not in original condition or with missing parts not due to our error

Items returned more than 30 days after delivery

6. Exchanges

6.1 Exchange Policy

We currently do not offer direct exchanges. If you need a different item: 1. Return your original item following our standard return process 2. Place a new order for the desired item

This ensures you receive your new item as quickly as possible.

6.2 Size or Product Exchanges

For wrong size or alternative product needs, please return the original item and place a new order. If both orders are placed within 24 hours, contact us about potential shipping credit.

7. International Orders

7.1 International Returns

International customers are responsible for:

All return shipping costs

Any customs, duties, or import taxes incurred during return shipment

Ensuring items comply with customs regulations during return

7.2 International Refunds

Refunds for international orders are processed in USD

Original international shipping costs are non-refundable

Currency conversion rates may affect the final refund amount received

8. Wrong Item Shipped

If we shipped the wrong item to you:

We will provide a prepaid return label

We will ship the correct item at no additional cost

You will receive a full refund if the correct item is unavailable

9. Lost or Stolen Packages

9.1 Delivery Confirmation

Once a package is marked as delivered by the carrier, SellStein Demo is not responsible for lost or stolen packages. We recommend:

Tracking your shipment using the provided tracking number

Requiring signature confirmation for high-value orders

Filing a claim with the shipping carrier if applicable

9.2 Assistance

While we cannot issue refunds for packages confirmed as delivered, we will:

Assist you in filing claims with the shipping carrier

Provide any necessary documentation for your claim

Work with you to resolve the situation when possible

10. Cancelled Orders

10.1 Before Shipment

Orders can be cancelled for a full refund if:

The order has not yet shipped

You contact us within 24 hours of placing the order

The cancellation request is submitted to support@sellstein-demo.com

10.2 After Shipment

Once an order has shipped:

It cannot be cancelled

You must follow the standard return process upon delivery

Return shipping costs will apply

11. Restocking Fees

SellStein Demo does not charge restocking fees for standard returns within the 30-day return window, except:

Large or oversized items (such as skis) may incur a 15% restocking fee

Items returned in non-resalable condition may incur up to a 25% restocking fee

Any applicable restocking fees will be deducted from your refund amount

12. Store Credit

As an alternative to refunds, we offer store credit for:

The full purchase price plus 10% bonus credit

No expiration date

Use on any future purchase

Transferable to other customers

To request store credit instead of a refund, indicate this preference when initiating your return.

13. Warranty Claims

13.1 Manufacturer Warranties

Many of our products come with manufacturer warranties. For warranty claims:

Contact the manufacturer directly using warranty information included with your product

Manufacturer warranties are separate from our return policy

We can assist with warranty claim documentation upon request

13.2 SellStein Demo Guarantee

Beyond manufacturer warranties, we stand behind our products. If you experience issues after the 30-day return window, contact us at support@sellstein-demo.com. We will work with you to find a fair resolution.

14. Subscription Products

For subscription-based products or services:

Cancellations must be submitted before the next billing cycle

Refunds are not provided for partial subscription periods

No refunds for unused portions of current subscription period

Cancellation takes effect at the end of the current billing period

15. Contact Information

For questions about returns or refunds, please contact us:

Email: support@sellstein-demo.com

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Response Time: We aim to respond to all inquiries within 24-48 hours during business days

16. Policy Changes

SellStein Demo reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following any changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of this policy indicates when it was last revised.

17. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team. We will review your case individually and work to find a fair resolution.

18. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws. This policy is designed to meet or exceed requirements under applicable law.

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Thank you for shopping with SellStein Demo. We appreciate your business and are committed to your satisfaction.